Frequently Asked Questions

Everything you need to know about shopping with Powerlook.

How long does it take for my order to be delivered?

Orders are typically processed within 24-48 hours. Depending on your location, delivery usually takes between 3 to 7 business days.

What is your return and exchange policy?

We offer a 7-day return and exchange policy for all unused items with original tags intact. You can initiate a request through our 'Returns Center' on the website.

Do you offer Cash on Delivery (COD)?

Yes, we offer Cash on Delivery for most pin codes. A small convenience fee may apply to COD orders, which will be displayed during checkout.

How can I track my shipment?

Once your order is dispatched, you will receive an email and SMS with a tracking link and AWB number to monitor your package in real-time.

How do I ensure I pick the right size?

Each product page features a detailed 'Size Guide' with specific measurements. We recommend comparing these measurements with a well-fitting garment you already own.

Are the colors of the products accurate?

We strive to display product colors as accurately as possible. However, due to different monitor settings and studio lighting, slight variations may occur.